Customer Service cum Admin Assistant

Position Level: Fresh/Entry Level
Job Specialization: Customer Service
Qualification: Primary/Secondary School/SPM/"O" Level
Higher Secondary/STPM/"A" Level/Pre-U
Professional Certificate
Diploma/Advanced/Higher/Graduate Diploma
Employment Type: Full-Time
Contract
Responsibilities: a. Manage inbound and outbound calls
b. Manage company mailboxes, company website, social media, and back-end of application
c. Ensure smooth ordering and delivery process
d. Handle customer enquiries and complaints by providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution
e. Administer delivery partner's affair
f. Menu updating
Job Location: Melaka
Other Location: Taman Kota Laksamana
Years of Experience: 0
Age Range of Candidate: 18 - 25
Monthly Salary: -
Requirements: • Excellent written and verbal communication skills in English, Bahasa Melayu and Mandarin
• Excellent in computer literate with competency in Microsoft and Google applications
• Excellent in email writing and social media copywriting
• Familiar with roads and traffic of Malacca
• Willing to work on rotation shift/ weekend/ Public Holiday/ OT and off one day per week
• Fresh graduate is welcomed to apply

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